Refund policy

Last updated: October 21, 2026.

Change-of-mind returns

You may request a return within 7 calendar days after delivery. Email contacto@shopjulx.com with your order number and the items you wish to return. For a change-of-mind return, the item must be unused, with its original tags and components.

Who pays return shipping

• Change of mind or an incorrectly selected size: the customer pays return shipping when the correct item was supplied and the product information was accurate.
• Damaged, defective or incorrect items, or an error in JULX product information: JULX is responsible for resolving the issue and for return shipping if a return is required. An incorrect size supplied by us or an inaccurate size chart is not treated as a change of mind.

How to request a return

Contact JULX before sending an item. We will review your request and provide the relevant return instructions and address. Do not send products to the address on the parcel or to a supplier address without our instructions. We do not promise a local return address in the United States or Canada; confirm the destination and cost with us before purchasing return shipping.

Damage, errors and missing deliveries

If an item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as you notice the issue. We may request reasonable photos and details to investigate and arrange a replacement or refund as appropriate. The 7-day change-of-mind window does not limit claims for defects, non-delivery or your rights under applicable law. You do not need to wait for our supplier to respond before contacting JULX.

Refunds and exchanges

We will let you know the outcome of our review. Where a refund is due, it will be processed to your original payment method; the time it takes to appear also depends on your bank or payment provider. Requesting a return within 7 days does not mean the bank credit will be completed within that same period. Exchanges depend on availability and must be arranged with customer support; we will not send a different substitute without consulting you.

For cancellations or delays, contact contacto@shopjulx.com. These terms do not exclude mandatory consumer protection rights.